How do I get paid on Souq.com?

When your item sells, Items prices will be released to you based on one of the following conditions
- The item got delivered to the buyer, and the buyer left a positive feedback on the item.
- After 4 days from the item delivery date, while no feedback left from the buyer on the item.

Complaints: item prices won’t be released in the following situation
- Open Complaint filed by the buyer on the item.
- Complaint filed by the buyer on the item and its closed by you.

Note: Complaints that closed by you, and did not reopened by the buyer side for 3 days since the closing date, it will be treated as Closed by buyer Complaints, since it looks that the buyer confirmed the Complaint closing.