Does your new Souq Fashion outfit not fit quite right? No problem!
If you're not entirely satisfied with your order, you can return it for free within 14 days of delivery for a full refund.
Just head to souq.com/fashion to request a return, or call our customer support team. All we ask from you, is that you send back the items back to us in the same condition and in the original sealed packaging.
1- Return your order for a full refund within 14 days of delivery.
2- Returned items must be in the same condition they were received in, and in the original sealed packaging.
3- There are no charges or shipping fees for returning items if they were damaged or not exactly as described on the website.
4- You can still return your items if you are not satisfied for any other reason. However, you will be charged a return shipping fee.
5- You will be given a shipping label to attach to your returned shipment.
6- We will dispatch a shipping courier to pick up the items from you directly.
7- Once your return is received, it will be inspected.
8- When your return is accepted your refund will be issued.