Returning a Product
To return a product you have purchased:
1. Log in to your Souq.com account using your registered email address and password.
2. Click on your name displayed on the top right-hand corner of the page.
3. Click on My Orders from the drop-down menu.
4. Locate the order you want to return.
5. Click on Return Item against the product you want to return.
6. Select the checkbox against the product you wish to return, choose the reason for the return from drop-down menu, and add notes in the box stating the reason for the return and click on Complete Return.
Note: Ensure to provide as much information as possible before completing the return as the product you return will be assessed and validated for a refund, before it is accepted for a refund. If the stated issue is not found in the product you return, the product will be sent back to you and your claim for a refund will be rejected.