Returns And Refund
Warranty and Repairs
How Long Does it Take to Repair a Product?
If applicable and possible, the repair process for a product may take up to 14 working days following receipt of the returned faulty product to Souq.com in accordance with our returns policy, and completion of assessment of the product by Souq.com Read More...
About Warranty Repairs
Not all items available on Souq.com are covered by the Souq.com 1 year free warranty & paid warranty plans. Always check the item listing to know if it includes warranty benefits. Read More...
Claiming Free Warranty
To claim Souq.com Free Warranty on eligible products contact our Customer Support via Phone or Email and provide complete details of the defective product so that they can issue a warranty claim on the product. Read More...