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Customer Service Career Success Through Customer Loyalty Sixth Edition by Paul R. Timm - Paperback
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PRODUCT INFORMATION

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    Specifications

    Category Type
    Consumers Behavior & Customers
    ISBN
    9780133056259.0
    Item EAN
    2724322623805
    People
    Author
    Paul R. Timm
    People
    Publisher
    Prentice Hall
    Category Type
    Consumers Behavior & Customers
    ISBN
    9780133056259.0
    Item EAN
    2724322623805
    People
    Author
    Paul R. Timm
    People
    Publisher
    Prentice Hall
    Languages and countries
    Book Language
    English
    Read more
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    Description:

    Customer Service Career Success through Customer Loyalty, 6th edition provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career

    Customer Service Career Success through Customer Loyalty, 6th edition provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.


    Product Features :
    • Binding : Paperback

    • Language of Text : English

    • Publication Year : 2013

    • Number of Pages : 240

    • Author : Paul R. Timm

    • Publisher : Prentice Hall

    • ISBN : 9780133056259

    • Dimensions : 25.3 x 20.6 x 0.8 cm
 

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