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Free Shipping

What is Free shipping program?

All orders of 100 AED or more of fulfilled by Souq items across any product category qualify for FREE Shipping.

You receive free shipping if your order includes at least of 100 AED of fulfilled by souq items. Any item with "Fulfilled by Souq" badge on the product detail page is eligible and contributes to your free shipping order minimum.


How can I benefit from Free Shipping program?

Simply, add your wished fulfilled by Souq items to your cart before you checkout - make sure that the total amount for the added fulfilled by Souq items is above or equal 100 AED.


What happens when I have an item in my cart but it is less than the eligibility threshold?

You can get the remaining amount to reach the Free shipping threshold by adding any fulfilled by Souq item to your cart. Once the total amount of fulfilled by Souq items is exceeded, you will get the Free shipping benefit.

If you wish to proceed with your order without adding the remaining amount to reach the free shipping thresholds, you will not be eligible for free shipping. You can get Free shipping on fulfilled by Souq items if the total fulfilled by Souq items in your cart equals or exceed 100 AED.


How can I find fulfilled by Souq offers?

Here are two quick and easy ways to find eligible items:
  1. After you've searched for your item, select "Fulfilled by Souq" to the left of the page and filter for items eligible for free shipping
  2. Look for the Fulfilled by Souq badge in search results and detail pages

What are the shipping speed that I’ll get when I have free shipping?

Standard domestic shipping service takes from 2-4 days.


Should I pay a subscription fee to always have free shipping?

No, you will enjoy unlimited free shipping when you have the total amount for the added fulfilled by Souq items to your cart is above or equal 100 AED.


Can I benefit from FREE Shipping internationally?

Unfortunately, FREE Shipping is only available for United Arab Emirates residents. We’re working hard to make it available internationally soon.