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What is ‘Fulfilled by Souq’?

“Fulfilled by SOUQ” extends the services currently provided by the e-commerce platform to all merchants by enabling them to effectively fulfil their delivery orders to millions of customers in the MENA region. “Fulfilled by SOUQ” frees online sellers from the time and money required to store, pick, pack, ship, and provide customer service for the products they sell online. The cost effective and simple process features the selected products with a distinct badge on the App and a special filter in search to differentiate products on offer and ensure a higher level of visibility and sales.

Keeping in line with SOUQ.com’s vision to innovate and offer the best services in the region the “Fulfilled by SOUQ” initiative offers consumers the benefit of a superior shopping experience with fast and prioritized delivery and products dispatched safely to their doorsteps. A systematic and rigorous quality control process from pick-up to shipment ensures that 100% genuine and high quality product from trusted sellers are packed with secure packaging. Additionally, consumers benefit from faster pick-up on returns and enjoy excellent customer service for the orders.

What we Do ?

  • Higher eligibility to win the Buy Button.
  • Store, pick, pack and ship your items.
  • Provide warranty for your items and handle your returns.
  • Provide end to end customer service.

What edge does ‘Fulfilled by Souq’ items have?

  • Higher eligibility to win the Buy Button.
  • Promoted higher in search and have a special filter.
  • A special badge on site and app.
  • Lower cancellation rates & return rates.
  • Ships same day.
  • Eligible to participate in Souq sponsored promotions like White Friday Sale.
  • Sellers using Fulfilled by Souq are much more likely to become Premium Sellers.

Find ‘Fulfilled by Souq’ items on site

Search filter


Badge on ‘Add to Cart’ page


Badge on ‘More offers’ page