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frequently asked questions
About Coupon Codes
Coupon codes are promotional codes that can be used on Souq.com to obtain a discount on your purchase. These coupon codes can be issued by Souq.com or by its partners to be used on Souq.com, subject to their terms of issue
The Discount is Not Applied
Souq.com keeps running different promotions on its website and mobile applications where you can benefit from discounts being offered on a wide variety of items. On the basis of the relevant promotion, the discount may be applied automatically or a coupon code may have to be used to avail of the discount. To redeem a promotion, ensure to follow the deal instructions or go to the relevant promotions Terms and Conditions.
I Got a Counterfeit Item
If you believe you have received a counterfeit product, subject to return in accordance with Souq.com’s returns policy of the affected product to us within 15 days of its delivery and satisfaction of our assessment and validation process, you will be entitled to receive a full refund of the price paid for the product, along with any shipping fees applied.
About Same Day Delivery
Souq.com now offers Same Day Delivery on selected products. With this service you will be able to receive your order within the same day of your order when the order is placed before 1500 UAE time.
Unable to Access Account or Resetting Password
If you are unable to access your account, reset your password by following the steps mentioned below