Let us wish you a happy birthday!
Date of Birth
Please fill in a complete birthday Enter a valid birthday
×
Service-Ability by Kevin Robson - Hardcover
166.00 AED

Service-Ability by Kevin Robson - Hardcover

Be the first to rate this product 

166.00 AED 

  - You Save -166.00 AED
All prices include VAT  Details
Category Type
Management & Leadership
Author
Kevin Robson
Publisher
John Wiley and Sons Publisher
Binding
Hardcover
Description:

Service-ability can be defined as the ability of the whole organization, through its individual members, to deliver consistently what the organization seeks to do: in a culture of initiative, professionalism, engagement and involvement that resonates with the customer and creates delight and satisfaction in both parties.' Ostensibly, customer service lies in the area of marketing and ...

This item doesn't ship to Dubai Check where it ships
Only 2 left in stock!

Condition:
New
Sold by:
PanWorld (No ratings yet)

PRODUCT INFORMATION

  •  

    Specifications

    Category Type
    Management & Leadership
    Item EAN
    2724309289475
    People
    Author
    Kevin Robson
    People
    Publisher
    John Wiley and Sons Publisher
    Technical Information
    Binding
    Hardcover
    Category Type
    Management & Leadership
    Item EAN
    2724309289475
    People
    Author
    Kevin Robson
    People
    Publisher
    John Wiley and Sons Publisher
    Technical Information
    Binding
    Hardcover
    Languages and countries
    Language of the text
    English
    Read more
  •  

    Description:

    Service-ability can be defined as the ability of the whole organization, through its individual members, to deliver consistently what the organization seeks to do: in a culture of initiative, professionalism, engagement and involvement that resonates with the customer and creates delight and

    Service-ability can be defined as the ability of the whole organization, through its individual members, to deliver consistently what the organization seeks to do: in a culture of initiative, professionalism, engagement and involvement that resonates with the customer and creates delight and satisfaction in both parties.' Ostensibly, customer service lies in the area of marketing and strategy, however Service-Ability is also about management and organizational behavior, and the book ranges deeply into these areas to make its point. The scope of Marketing has changed in the last ten years and the books key argument is the need to re-think the way we structure, manage, lead and organize our corporate bodies to be better able to achieve total customer centricity and develop lasting relationships with customers.

    Product Features :
    • Binding : Hardcover
    • Language of Text : English
    • Publication Year : 2012
    • Number of Pages : 224
    • ISBN : 9781118345566
 

Customer Reviews

0
No ratings yet
Be the first to rate this product
Rate this product:

Sponsored products for you

×

Please verify your mobile number to complete your checkout

We will send you an SMS containing a verification code. Please double check your mobile number and click on "Send Verification Code".

+ Edit