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Service Management: Operations, Strategy, Information Technology 8Th Edition By Mona J. Fitzsimmons (2013)
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    Specifications

    Category Type
    Operations Management
    ISBN
    9781259010651.0
    Item EAN
    2724298174905
    People
    Author
    James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev K. Bordoloi
    People
    Publisher
    McGraw Hill Higher Education
    Category Type
    Operations Management
    ISBN
    9781259010651.0
    Item EAN
    2724298174905
    People
    Author
    James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev K. Bordoloi
    People
    Publisher
    McGraw Hill Higher Education
    Read more
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    Description:

      The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part

      The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory

      Product Features :
    • Binding : Paperback
    • Language of Text : English
    • Publication Year : 2013
    • Number of Pages : 544
    • ISBN : 9781259010651
 

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