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Successful Customer Care in a Week: Teach Yourself by Di McLanachan
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PRODUCT INFORMATION

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    Specifications

    Category Type
    Economics & Political Sciences
    ISBN
    9781444159851.0
    Item EAN
    2724325427820
    People
    Author
    Di McLanachan
    People
    Publisher
    Teach Yourself
    Category Type
    Economics & Political Sciences
    ISBN
    9781444159851.0
    Item EAN
    2724325427820
    People
    Author
    Di McLanachan
    People
    Publisher
    Teach Yourself
    Languages and countries
    Book Language
    English
    Read more
  •  

    Description:

    The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers

    The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!



    Product Features:


    • Language of Text: English

    • Publication Year: 2012

    • Number of Pages: 128

    • ISBN: 9781444159851

    • Product Dimensions:

 

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